We start processing the order after receiving payment in full amount to our account.
Only then we prepare invoice, pack all ordered items, and create new parcell in courier's electronic system. Typically all is ready for courier pick-up within a few working hours since payment is received.
It is Buyer responsibility to provide accurate, correct & suffiicent shipping information such as full receiver name, street, building/apartment number, city, country, post code, region and phone number. In case of mismatches (e.g. with post code), courier company may contact us for clarifications, and that may delay shipping process (especially if we need to contact the Buyer).
Typically courier arrives for collection next working day.
Delivery time approximated by the courier is 2 to 5 working days since collection, as long as all shipping details are correct & sufficient.
Unfortunatelly we do not have technical possibilities to amend shipping details once parcell is created in electronic systems of the courier company. In case parcell hasn't been collected by the courier, we may be able to cancel the shippment and create new shippment with amended shipping details (in such case please contact us on firstname.lastname@example.org and/or call us at phone number available on our website). In case parcell was already collected by the courier, it will be up to the Buyer to contact customer support of the courier company in Buyer's country to amend delivery details (that may not be free of charge from courier company).
Where do we ship?
In short words, we ship to Europe mainland EU countires, plus United Kingdom and Ireland, but locations only only within specific country's mainland. So, we do not ship to islands, oversea territories, remote territories and special tax zone areas (they are treated as export outside EU and require Customs to get involved).
A few examples where we do not ship:
Malta, Cyprus, Channel Islands, Isle of Man, Virgin Islands, Asores, Madeira, Balearies, Cannary Islands, Melilla, Ceuta, Gibrartar, Corse, Aegean Islands, Sardegna, Sicilly, Livigno, Campione d'Italia.
We do not have techical possibility to verify every postal address and location, so please make sure the address where you want delivery meets above requirements.
In case of doubts, please contact us before making the shippment, we will clarify with courier company if they can deliver there and if the shipping service won't be any more expensive.
Currently we offer flat rate of EUR15 (GBP13.5) including VAT across all EU locations we can ship.
Last updated on 2019-10-15 21:38