Delivery Information
Delivery Information
We start processing the order after receiving payment in full amount to our account.
Only then we prepare bill or invoice, we pack all ordered items, and create new parcell in courier's electronic system. Typically all is ready for courier pick-up within a few working hours since payment is received.
It is Buyer responsibility to provide accurate, correct & suffiicent shipping information such as full receiver name, street, building/apartment number, city, country, post code, region and phone number. In case of mismatches (e.g. with post code), courier company may contact us for clarifications, and that may delay shipping process (especially if we need to contact the Buyer). Please use latin characters only for your delivery details.
Mistakes in delivery address, especially post-codes of different delivery region may apply addtional charges from courier company (order of 10EUR from our experience), which we will ask you to cover to us, so please doublecheck all address details are correct.
Typically courier arrives for collection next working day.
Delivery time since collection is 1 to 3 working days for airways priority service within EU, 2-5 days for economy/road service within EU and 2 to 6 working days for rest of the world priority service. Above apply as long as all shipping details are correct & sufficient, and for export outside EU, when destination country's Customs do not add delays.
Unfortunatelly we do not have technical possibilities to amend shipping details once parcell is created in electronic systems of the courier company. In case parcell hasn't been collected by the courier, we may be able to cancel the shipment and create new shippment with amended shipping details (in such case please contact us on orders@stuff4car.com). In case parcell was already collected by the courier, it will be up to the Buyer to contact customer support of the courier company in Buyer's country to amend delivery details (that may not be free of charge from courier company).
Export outside EU/your country import taxes
We do legal only business, with all real amount bills/invoices, so please no requests to lower the invoice ammount or ship as private letter via national post to try to bypass Customs. We will have to reject such requests.
Shippments outside EU are excluding VAT (it will be automatically stripped of the total at checkout after selecting country outside European Union), but please note you may be due to your country import/customs taxes in such case (import procedure). In most of cases small value orders are exempted in country of destination, but that vary from country to country, so please check what are rules in your country so no dissapointments happen when customs contact you and demand some tax to be paid before delivery. In case of rejection of paying tax to customs, parcel may get destoryed by customs or send back on our cost (usually much higher than what we ship for so not worth) - in such case we won't be able to refund you at all or at best only partially.
To speed up Customs process in your country, please provide us your company or personal tax number, and make sure your details are accurate.
No VAT invoice for EU VAT companies (VAT to be paid in country of destination as intra community delivery of goods)
If you are an active EU VAT payer company, please provide us with your EU VAT number during checkout (comment field). In such case you can pay either by Paypal/iMoje paywalls full amount (our webshop does not automatically strip VAT at checkout for this case), and we will charge you without VAT price from Paypal after we successfully verify your company as active EU VAT payer (or refund send back refund in case of ING iMoje paywall), or you can pay via bank transfer total divided by 1.23 to strip 23% Polish VAT from the price.
On request we can provide pro-forma invoice as PDF file before payment, in such case please contact us.
Where do we ship?
In short words, we ship worldwide, but not all countries are yet listed on checkout, as there was no interest from customers or shipping is not possible via courier we use currently (e.g. Russia or Ukraine due to war).
In case country is not listed, please contact us so we will check possibility and pricing and add such country to our webshop.
Shipping costs
Currently we ship starting from EUR15 (economy/road service) and EUR25 (airways/priority) including VAT across all European Union locations for small parcells, and from EUR25 excluding VAT for export outside European Union for small parcels. Bigger orders/parcel prices will be calculated automatically at checkout and may be bit higher shipping cost depending on QTY/mass/volume and value of ordered goods.
In case of parcel damage
At delivery please inspect if parcel condition looks good, in case of any doubt, please fill in complain form with courier, if possible you may inspect goods inside. Parcels are insured, however only signed complaint of receiver passed to Courier company is the way for us to receive cost compensation, so allow us to send you replacment units. In such case (unlikely) please pass us information on complain number, once we get things confirmed/discussed with Fedex, we can proceed with shipping replacements.
Last updated on 2026-04-28