Shipping, taxing and delivery Information
Delivery Information
We start processing the order after receiving payment in full amount to our account.
Only then we prepare bill or invoice, we pack all ordered items, and create new parcell in courier's electronic system. Typically all is ready for courier pick-up within a few working hours since payment is received.
It is Buyer responsibility to provide accurate, correct & suffiicent shipping information such as full receiver name, street, building/apartment number, city, country, post code, region and phone number. In case of mismatches (e.g. with post code), courier company may contact us for clarifications, and that may delay shipping process (especially if we need to contact the Buyer). Please use latin characters only for your delivery details.
Mistakes in delivery address, especially post-codes of different delivery region may apply addtional charges from courier company (order of 10EUR from our experience), which we will ask you to cover to us, so please doublecheck all address details are correct.
Typically courier arrives for collection next working day.
Delivery time since collection is 1 to 3 working days for airways priority service within EU, 2-5 days for economy/road service within EU and 2 to 6 working days for rest of the world priority service. Above apply as long as all shipping details are correct & sufficient, and for export outside EU, when destination country's Customs do not add delays.
Unfortunatelly we do not have technical possibilities to amend shipping details once parcell is created in electronic systems of the courier company. In case parcell hasn't been collected by the courier, we may be able to cancel the shipment and create new shipment with amended shipping details (in such case please contact us on orders@stuff4car.com). In case parcell was already collected by the courier, it will be up to the Buyer to contact customer support of the courier company in Buyer's country to amend delivery details (that may not be free of charge from courier company).
Export outside EU/your country import taxes
We do legal only business, with all real amount bills/invoices, so please no requests to lower the invoice ammount or ship as private letter via national post to try to bypass Customs. We will have to reject such requests.
Shipments outside EU are excluding VAT (it will be automatically stripped of the total at checkout after selecting country outside European Union, see special cases of UK and different for Northern Ireland below), but please note you may be due to your country import/customs taxes in such case (import procedure). In most of cases small value orders are exempted in country of destination, but that vary from country to country, so please check what are rules in your country so no dissapointments happen when customs contact you and demand some fees and tax to be paid before delivery or requested later by your country Tax Office. In case of rejection of paying tax to customs, parcel may get destoryed by customs or send back on our cost (usually much higher than what we ship for so not worth) - in such case we won't be able to refund you at all or at best only partially.
To speed up Customs process in your country, please provide us your company or personal tax number, and make sure your details are accurate.
UK shipments and import fees (135GBP related minimum limit etc.)
Since Brexit shipping to UK become problematic due to complicated rules and taxing requirements and limitations UK tax office applies to exporters. For us as not a big company, with only occasional orders from UK, we could not meet some without excessive costs and efforts and spending extra time. First, we would need to register as UK tak payer, then do regular tax declarations in UK, also collect UK taxes at order time and pay the UK tax to UK tax office. That would be mandatory for orders with goods total below GBP135 before taxing/shippment on products total. We can't do this, and so we had to step out of shipping to UK low value parcels.
We only accept orders from UK with basket value above EUR110 excluding tax and shipment. That gives us easier way of shipments: using DDP method when we include all pre-paid fees and taxes within products price and meet UK customs minimum value for DDP being available without need of registering in UK tax office, but doing this via courier (no hassle for us).
In DDP way we pay UK import fees and tax rates instead of Buyer. Because of this, we have to collect all UK import fees and taxes at time of purchase. Aside of shipment fee, we need to pay ~EUR15 to customs agency as import paperwork fee. UK tax rate is 20%, so we have to collect this as part of our shipment related fees in advance from customer. UK tax rate will be applied on goods, shipment fee and customs import paperwork fee and reserve we try to collect for paying those taxes. Yes, it is bit crazy, but that is like multi-taxing unfortunatelly (not being UK tax payer we can't declare UK tax collected on export invoice, but put all these fees into shipment fee) - that ends up with geometric series of taxing tax fee calculations and so instead of 20% becomes equivalent of 25% single time applied tax on goods + shipping + customs paperwork. We understand it is not small fee in overall, however note you buy without EU tax rate (23% for private buyers (B2C)), so it is mostly only EUR15 import paperwork fee + 25% reserved for UK taxes more (so EUR18 total) and 2% difference on remaining part of order vs. what EU private cusomers pay (a few EUR). We are sorry it is like that, but anyway if we were UK tax payer, instead of 25% it would be 20%, but still all fees would be applied, or in case of non-DDP shipping method, you would be ask to pay these directly to UK tax office.
Northern Ireland shippments
Northern Ireland has special rules, where it is treat like intra EU market. We apply our EU VAT rate 23% and sell like you were buying locally with local tax.
However, goods transit through customs. As far as we know, there should be no taxes/fees applied on such shippment, however we can't guarantee that - it is nearly impossible to find that out from courier companies, and we are not able to talk or dig inside Northern Irealnd customs laws, rules and exceptions for EU origin shippments. If you want to be sure what are rules, please check with your country institutions/tax regulations.
If you are Business buyer, please contact us provding yoru VAT number, as possibly standard worldwide like trade (no EU VAT) wll be possible (and taxes by yourself to your Tax Office).
No VAT invoice for EU VAT companies (VAT to be paid in country of destination as intra community delivery of goods)
If you are an active EU VAT payer company, please provide us with your EU VAT number during checkout (comment field). In such case you can pay either by Paypal/iMoje paywalls full amount (our webshop does not automatically strip VAT at checkout for this case), and we will charge you without VAT price from Paypal after we successfully verify your company as active EU VAT payer (or refund send back refund in case of ING iMoje paywall), or you can pay via bank transfer total divided by 1.23 to strip 23% Polish VAT from the price.
On request we can provide pro-forma invoice as PDF file before payment, in such case please contact us.
Where do we ship?
In short words, we ship worldwide, but not all countries are yet listed on checkout, as there was no interest from customers or shipping is not possible via courier we use currently (e.g. Russia or Ukraine due to war).
In case country is not listed, please contact us so we will check possibility and pricing and add such country to our webshop.
Shipping costs
Currently we ship starting from EUR15 (economy/road service) and EUR25 (airways/priority) including VAT across all European Union locations for small parcells, and from EUR25 excluding VAT for export outside European Union for small parcels. Bigger orders/parcel prices will be calculated automatically at checkout and may be bit higher shipping cost depending on QTY/mass/volume and value of ordered goods.
In case of parcel damage
At delivery please inspect if parcel condition looks good, in case of any doubt, please fill in complain form with courier, if possible you may inspect goods inside. Parcels are insured, however only signed complaint of receiver passed to Courier company is the way for us to receive cost compensation, so allow us to send you replacment units. In such case (unlikely) please pass us information on complain number, once we get things confirmed/discussed with Fedex, we can proceed with shipping replacements.
Last updated on 2026-10-02